What is the difference between a pharmacy and a vaccine refrigerator?

There is no difference. It is common for a pharmacy refrigerator to also be referred to as a vaccine refrigerator.

These refrigerators are designed to operate and maintain a temperature range of 2ᵒC to 8ᵒC to minimise the risk of exposing vaccines and medication to temperatures outside of this range, which would make them impotent.
All our refrigerators are supplied with lockable cabinets, an LED display controller, automatic defrost and audible alarms to ensure you are notified if the temperature range has been breached or a door left open.


I have made an online enquiry – when can I expect a response?

Firstly, thank you for your enquiry. Our sales team will be in contact within 24 business hours.

Please call us on 1300 880 441 or email sales@rollexmedical.com if you have any further questions or have not heard from us within this timeframe.


What is cold chain?

Very simply, the “cold chain” is the system of transporting and storing vaccines, insulin and any other temperature sensitive products in the prescribed manner to precisely control the temperature of product stored in a refrigerator. This is usually between 2 and 8 degrees Celsius.


Why do I need to service my medical refrigerator?

Annual maintenance on your medical refrigerator while not mandatory is strongly recommended by the manufacturer. As with all expensive medical appliances, these recommendations are there for a reason and should be taken into serious consideration to make the most of your new refrigerator.

A purpose-built medical refrigerator is a precision medical instrument and requires regular preventative maintenance and calibration to ensure that it does its job accurately and efficiently.

Contact Rollex Medical if you wish to have your refrigerator serviced.


I have received my Refrigerator / Freezer what do I need to do now:

Please ensure that you check the fridge is in order before signing off the delivery. If there is any damage please take a photo and send through to us within a day of delivery so we can forward on to the freight company for investigation.

Please unpack the fridge and leave unplugged for at least 12 hours to allow the refrigeration system time to settle after transportation.

After this stand down period you will be able to plug the unit in and once down to temperature, you’re ready to go. There are instruction guides packed in the fridge to help with any questions you may have.

Thank you again for your order and please feel free to contact us if you have any questions. 


Are the Rollex Medical Pharmacy / Medical Refrigerators QCPP Approved?

Yes we are very pleased to confirm that all of our Pharmacy / Medical Refrigerators across our LEC, MATOS PLUS and MATOS ARIA ranges are QCCP approved.

We are also the only provider in Australia that is exclusively endorsed by the Pharmacy Guild of Australia providing you with confidence and assurance you are purchasing the best product for your cold chain storage requirements.


My Rollex Medical product is broken or faulty - what should I do?

Please check the Service and Support Q&A’s on our website first, then if further assistance is required, please call 1300 880 441 and ask for technical assistance.


How do I get hold of the full Rollex Medical AUS catalogue?

The easiest and quickest way to get all the information on the Rollex Medical Australia range is to go onto our website, where you will find photos, lists of features and full specifications for each model.

Under the Products Tab you are also able to download the full catalogue.


I need the ETemp Software - Verison 8.32:

Please find links here to be able to download the eTemp Installer and eTemp drivers for version 8.32.


Does Rollex Medical accept credit card payments:

Yes, we have the ability to accept payment by credit cards within Australia. Please contact our Sales team on 1300 880 441 or sales@rollexmedical.com to receive your formal quotation and place your order today.