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MATOS Monitoring Website

MATOS Monitoring Website – Detailed User Guide Summary

 

1. Getting Started: Login & Access

  • Open https://matosmonitoring.com in a browser (Chrome recommended).
  • Enter your username and password in the login form.
  • Optionally tick “Remember” to stay logged in across sessions.
  • To log out, click your username at the top right corner and select “Logout”.
  • Email verification is strongly recommended, enabling password recovery.

2. Main Interface Components

 

2.1 Title/Status Bar

  • Located at the top of the page.
  • Shows organisation logo, system date/time, number of active alerts, and account status.
  • Hovering over:
    • Alerts count: shows a drop-down with affected assets.
    • Username: allows email verification or logout.

 

2.2 Sidebar Menu

  • Located on the left side, always visible.
  • Can collapse into icon-only view.
  • Hovering over icons shows labels.
  • Divided into:
    • Main: Dashboard, Overview, Active Alerts
    • Reports: Asset status, reports, CSV export
    • Settings: Users, devices, assets

3. Dashboard Page

 

3.1 System Overview

  • Shows account summary including:
    • Number of uncleared historical alerts
    • Number of alerts in the last 24 hours
    • Average alert response time
    • SMSs sent in the last 24 hours

 

3.2 Alerts Overview

  • Located top-right of dashboard.
  • Similar to system overview but focused on active/uncleared alerts and response statistics.

 

3.3 Critical Assets List

  • Up to 10 critical/favourite assets can be monitored.
  • Shows name, last reading time, latest value, trend (vs. last 4), and status indicator.
  • Clicking the asset name updates the Primary Asset View.
  • Use “Manage Critical Assets” to reorder or set default.
  • Use “Add more assets to my list” to favorite other devices.

 

3.4 Primary Asset View

  • Bottom-right section with:
    • Interactive graph (past hour by default)
    • Status data (last communication, sensor value, alert level)
    • Scrollable and zoomable chart (mouse wheel or touchpad)
    • Graph marks upper/lower thresholds (orange/blue areas)
    • Data points and events are shown with hoverable detail

4. Overview Page

 

4.1 Asset Listing

  • Displays all assets under a customer-level account.
  • Organisation-level users can switch between customers using a dropdown.
  • Searchable by asset name or device serial number.

 

4.2 Data & Status

  • Table includes:
    • Sensor values
    • Digital input states
    • Alert status
  • Row highlight colors indicate alarm state.
  • “Clear Alerts” opens alert dialog.
  • Alerts require:
    • Checkbox tick
    • Name and Action Taken

(These are required and non-editable once saved.)

 

4.3 Alert History

  • Click “View Cleared Alerts” to see history per asset.

5. Uncleared Alerts Page

  • Lists all active alerts across all assets.
  • Searchable via filter box.
  • Clicking an asset opens its settings.
  • Alerts are cleared in the same way as Overview Page:
    • Tick checkbox
    • Provide Name and Action
    • Save to confirm
  • View past alerts via “View Cleared Alerts”

6. Reports

 

6.1 Asset Status (Live View)

  • Choose Org/Customer/Site and Device/Asset
  • Choose end date/time and report duration
  • Select sensors/inputs to view
  • View graph and summary
  • Export as PDF directly from this page

 

6.2 CSV Export

  • Export raw sensor data to CSV file
  • Choose Customer, Site/Device
  • Pick From / To date
  • Click “Export” to download
  • Note: Times are in AEST (UTC+10); apply time offset if needed

 

6.3 Reports (Detailed History)

  • Select asset, date range, sensors/digital inputs
  • Optional: include relays (e.g. cooling override)
  • Option to “Save as Default Report Template”
  • View on screen or download PDF
  • Includes:
    • Min/Max summary
    • Graphs
    • Extreme events
    • Digital input events (e.g. power/door)

 

6.4 Automatic Reports

  • Delivered via email to:
    • Account owner
    • Assigned alert contacts (if selected)
  • Attachments are in PDF format
  • Frequency set at Device Settings:
    • Daily, Weekly, or Monthly

7. Alert Rules

 

MATOS applies cascading alert logic to ensure compliance with cold chain standards.

  • Alert tiers:
    • Tier 1: 4 readings in 15 min in high range
    • Tier 2: 2 consecutive in caution-high or caution-low
    • Tier 3: 1 reading in critical high/low

 

Note: Alert tiers apply only within the same type (e.g. a Tier 2 cold does not override a Tier 1 hot).

 

  • If using buffered sensors, users may opt out of cascading logic by setting all alert thresholds equal (e.g., all high = 12°C).

8. Repeats & Return-to-Normal

  • Alerts can be set to repeat:
    • All alerts
    • Critical alerts only
    • No repeats
  • Default interval: 5 minutes
  • Critical alerts include:
    • Tier 3 alerts
    • Power failure
    • Network failure
  • “Return to Normal” message can be enabled

9. SMS Allowance & Suspension

  • Default limits:
    • 20 SMS/device/day
    • 50 SMS/customer account/day
  • If exceeded:
    • Final warning SMS is sent
    • SMS alerts are suspended for 24h
    • Email alerts are never suspended
  • After 24h, if excessive alerts persist, suspension extends another 24h
  • Contact MATOS to request increased limits

10. Account Hierarchy

 

Accounts are structured as:

  • Organisation (admin)
    • Customer
      • Site
        • Device
          • Asset

 

Only Organisation accounts can see/manage Customer accounts.

11. Glossary (Partial)

  • Dashboard: Homepage with key asset info
  • Device: Physical monitoring unit
  • Asset: The item being monitored (e.g., fridge)
  • Sensor: Measures temp/humidity
  • Digital Input: Detects binary status (door open, power fail)
  • Alert Tier: Priority ranking for alerts
  • DNR: Data Not Received
  • Asset ID / Device ID / Alert ID: Unique system-generated IDs
  • User Account: Can view/clear alerts, no access to settings