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Comprehensive Issue Summary for Chatbot Training

MATOS Monitoring – Comprehensive Issue Summary for Chatbot Training

 

1. 

Platform Access and Login Management

 

Users access the MATOS Monitoring platform via a web browser (Chrome recommended) by navigating to www.matosmonitoring.com. Login is completed using credentials provided by the administrator. If the user selects the “Remember” option, login status will persist across sessions. The platform provides a logout option under the username dropdown in the top-right corner.

 

Email verification is essential, as it enables self-service password recovery. If an email is not verified, users must contact support@matosmonitoring.com for password assistance.

2. 

System Interface & Navigation Structure

 

The MATOS Monitoring interface consists of three major navigation components:

  • Title Bar: Shows organization logo, system time/date, number of active alerts, and account status. Clicking the MATOS logo returns the user to the Dashboard.
  • Menu Bar: Permanently displayed on the left side of the screen. It contains navigation to:
    • Main: Dashboard, Overview, Active Alerts.
    • Reports: Asset Reports, CSV Export, Status Views.
    • Settings: User, Site, Device, Asset, and Contact configurations.

 

Hovering over alert indicators or usernames opens contextual options such as navigation to affected assets or logging out.

3. 

Dashboard and Asset Overview

 

The Dashboard is designed for high-level monitoring, particularly for up to 10 selected “Critical” or “Favourite” assets. It includes:

  • System Overview: Displays total historical uncleared alerts, alerts in the last 24 hours, average alert response time, and SMS usage within 24 hours.
  • Alerts Overview: Focuses on currently active alerts and metrics.
  • Critical Assets List: Shows the current state of selected assets, including latest temperature, trend indicators (based on the average of the last four readings), communication status, and alert presence.
  • Primary Asset View: Displays an interactive graph of temperature trends, alert thresholds (shaded regions), and current status data.

 

Users can add, reorder, and manage assets within the Critical Asset List, allowing customization of what appears on the dashboard by default.

4. 

Alerts, Rules, and Notification System

 

The MATOS alert system is tiered to meet international cold-chain compliance standards. The system tracks real-time air temperature (without buffering), and generates alerts according to a cascading logic:

  • Tier 1 Alert: Triggered when 4 readings in 15 minutes exceed the “High” threshold but are under “Caution High”.
  • Tier 2 Alert: Triggered when 2 consecutive readings enter the “Caution High”–“Critical High” range.
  • Tier 3 Alert: Triggered immediately if any reading exceeds the “Critical High” threshold.
  • Low Temperature Alerts: Tier 2 and Tier 3 follow similar logic but with only two levels (no Tier 1).
  • Other Critical Alerts: Include power failure and communication failures (DNR).

 

Users can configure repeat alerts (e.g., every 5 minutes) and optional “Return to Normal” messages once conditions stabilize. There are three options for repeated alerts: repeat all, none, or only critical.

 

SMS Alert Limits: Each customer is allocated a default SMS quota (20 per device, 50 per account per 24 hours). If limits are exceeded, SMS will be suspended for 24 hours, although email alerts will continue without restriction.

5. 

Reports and Data Export

 

There are multiple methods to view and export asset data:

  • Asset Status: Real-time view with interactive temperature graphs and latest sensor readings. Automatically refreshes and allows PDF export.
  • CSV Export: Enables download of raw sensor data. Time zone defaults to AEST (UTC+10), so users must adjust for local time differences.
  • Full Reports: Users can select date range, assets, sensors, and inputs to generate a detailed PDF report or on-screen view. Graphs include min/max summaries, digital input activations (e.g., door open, power loss), and threshold violations.

 

Scheduled Reports: Reports can be scheduled for automatic delivery via email to account holders or designated alert contacts, with options for daily, weekly, or monthly reports. The default format is defined on the report generation page.

6. 

Asset Management & Settings

 

Each monitored item (e.g., refrigerator or room) is defined as an Asset, linked to a Device (the physical data acquisition hardware). Within the platform:

  • Users can assign threshold values per asset for triggering alerts.
  • Contact groups and escalation tiers can be defined per asset.
  • The system supports humidity, temperature, and digital input monitoring.

 

Digital Inputs monitor binary states (e.g., door open/close, power on/off), and events are displayed on graphs as colored dots. These are also used in reports for auditing purposes.

7. 

Contact Management and Alert Assignments

 

Users can manage alert recipients from the “Alert Contacts” section under Settings:

  • Add a Contact: Navigate to “Alert Contacts”, click “Create New”, select organization, input contact name/email/phone, and assign alert tier (usually Tier 1). Select relevant assets and tick the “All Hours” checkbox.
  • Test Notifications: Users are encouraged to send a test SMS/email after creating a contact.
  • Update Contact Details: Use the “Edit” button next to any contact to update phone or email. Saving changes and running a test is highly recommended.
  • Phone numbers must include international country code to ensure SMS delivery.

8. 

Alert Management & History

 

From the Overview or Active Alerts pages:

  • Clear Alerts: Alerts must be cleared manually unless resolved. The user must enter their name and an action note (e.g., “Door was open due to restocking”) to confirm.
  • Uncleared Alerts Page: Lists all currently active alerts. Searchable and clickable for quick access to Asset Settings.
  • Audit Log: Once cleared, alert messages are saved and cannot be modified for auditing purposes.

 

Users can view cleared alert history by clicking the “View Cleared Alerts” button, supporting full traceability.

9. 

Account Structure & Permissions

 

MATOS uses a hierarchical account structure:

  • Organisation Account: Admin-level. Can manage all Customers under it.
  • Customer Account: Owns Sites, Devices, and Users.
  • Site: Physical location assigned to a customer.
  • Device: Data collection hardware unit (e.g., M-310).
  • User: Can view alerts and reports, but cannot modify settings unless granted permissions.